Communicating with the Department for Work and Pensions and Reasonable Adjustments

Posted by: Ryan Jarvis - Posted on:

Did you know that if you struggle to communicate with the Department for Work and Pensions in relation to any of your state benefits you are entitled to request reasonable adjustments? This could be in the form of email correspondence instead of letters, large print content if the standard letters are not clear enough or you would like your correspondence to be in a format that is readable by your accessibility software.

We have had sight of the recently updated DWP Reasonable Adjustments guidance which permits Claimants to make a request for reasonable adjustments in accordance with this policy in which a dedicated team deal with such requests. The application process is really simple and we have provided a template letter below which you can download to use should you wish to make a request.

Many people with Autism find it very difficult to wait on hold on the telephone for sometimes hours which can cause distress and unnecessary anxiety. We hope that this information proves useful and we would love to hear how it goes with your request.

Template Letters

Microsoft Word Version Letter

Free Microsoft Word Letter Template Download for you to use when contacting the DWP requesting reasonable adjustments.

Adobe PDF Version Letter

Free Adobe PDF Letter Template Download for you to use when contacting the DWP requesting reasonable adjustments.

Where do I send my request to?

You can send your request via letter to:

Data Protection Officer
Department for Work and Pensions
Benton Park View
Room 6001, Mail Handling Site A
Wolverhampton
WV98 1ZX

OR

You can send your request via email to:

[email protected]

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